returns & exchanges

If you need to return a product, give the following details to our customer

service via [email protected]sl

Your full name

Order number

Product

We will arrange a suitable time to pick it up from you.

No!

Our 10-year warranty and money-back guarantee are applicable for the original purchaser only. Therefore, you cannot return a product to us if you are not the original purchaser.

Your refund will be issued once your return has arrived in our warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment.

Delivery

Yes. You no longer have to put your signature for proof of delivery. You can directly pick your parcel up once we let you know of it’s arrival.

Our showroom is closed until further notice as we practice social distancing to protect our community.

warranty

If you find a defect or a damage in your product, and if you are the original purchaser, you can fill out the warranty form to let us know about it. We will provide you with a solution right away.

 

Please make sure to upload images that replicate the examples provided. If not, the turnaround time may get delayed, because your claim, then, would need further clarification.

No.

 

Unfortunately, warranty is provided to the original purchaser only and is not transferable.

All our products come with both warranty and guarantee while each having its specific time frame, terms and conditions.

 

You are entitled to the following:

 

  • Replacement or refund for a major failure
  • Compensation for any noticeable damage
  • Have the goods repaired or replaced if they fail to meet the assured quality and the failure does not amount to major failure.

billing & payments

There may have been an issue relating to your payment. Please contact us via [email protected]asap.sl, and we will get back to you right away with a solution.

We accept Cash on Delivery